The Fine Print

Terms of Business

1. What This Is

These terms govern the business relationship between you (the client) and EpicBob (us). By engaging our services, you agree to these terms. If you didn't read them, that's between you and your conscience. They still apply.

2. Scope of Services

We provide IT support, web development, hosting, consulting, or whatever you pay us for as described in whatever agreement we've made with you. If it's not in the agreement, it's not included. We are thorough but not telepathic.

3. Payment

We do the work. You pay for it. That's the deal. Invoices are due within 30 days unless we've agreed otherwise. Late payments accrue interest at the rate permitted under Swedish law (currently the reference rate plus 8 percentage points, per the Interest Act, Räntelagen 1975:635).

We don't guarantee results. We guarantee invoices. You are paying for our time and expertise, not for a specific outcome. If the project stalls because you didn't send us what you promised, didn't respond when we needed you to, or otherwise didn't hold up your end — we will still invoice for the time spent. We show up. We do the work. If you don't show up, we still do the work. And then we send the invoice. This is not complicated.

4. Liability

Our liability for any claim arising from our services is limited to the amount you paid us for the specific service in question. We are not liable for indirect damages, lost profits, lost data (unless we were specifically hired to protect your data and failed to do so), or any consequences of you ignoring our advice.

We are not liable for delays, deficiencies, or failures in deliverables caused by your failure to provide materials, feedback, access, or information as agreed. If we can't do the work because you didn't do your part, that is not our problem. It is, however, still your invoice.

If we walk your dog and the dog has a good time, that's on us. If the dog was already having a bad day, we accept no responsibility for pre-existing canine moods.

5. Cancellation

Either party can terminate an ongoing service agreement with 30 days' written notice. Work already completed will be invoiced. Work in progress will be invoiced proportionally. We don't do refunds for completed work because the work is, you know, completed.

6. Intellectual Property

You own what you pay for. Once an invoice is paid in full, all deliverables created specifically for you are yours. Tools, libraries, and frameworks we built independently remain ours. This is standard. Every agency works this way. We are being transparent about it because transparency is one of those things people claim to value.

7. Jurisdiction

EpicBob is a Swedish company. Swedish law applies. Any disputes will be resolved in Swedish courts. If you don't like Swedish law, we respect that, but it's still Swedish law.

Privacy Policy

This policy explains what personal data we collect, why, and what we do with it. We are compliant with the EU General Data Protection Regulation (GDPR) and the Swedish implementation thereof. This is not optional for us, so we do it properly.

1. Who We Are

The data controller is EpicBob, a company registered in Sweden. If you need to reach us about your data, use the contact form on this website or email us directly. We are the ones responsible for your data. We take that seriously, even if we don't take much else seriously.

2. What We Collect

• Contact form submissions: Your name, email address, and whatever you write in the message field.
• Client data: Names, email addresses, company details, and billing information necessary to provide our services and send invoices.
• Website analytics: We don't currently use any analytics. If we start, we'll update this policy. For now, we have no idea how many people visit this site. The visitor counter is fake.

3. Why We Collect It

We store your name and email because you gave them to us. GDPR says we need a reason. Here are our reasons:

• Contractual necessity (Art. 6(1)(b) GDPR): We need your details to provide the services you asked for.
• Legitimate interest (Art. 6(1)(f) GDPR): Responding to contact form inquiries. You reached out. We respond. Reasonable.
• Legal obligation (Art. 6(1)(c) GDPR): Swedish bookkeeping law (Bokföringslagen) requires us to keep accounting records for 7 years. We don't love it either.

4. How Long We Keep It

• Contact form data: Until we've dealt with your inquiry, then deleted. Unless it turns into a client relationship.
• Client data: For the duration of our business relationship, plus 7 years for accounting records as required by Swedish law.

5. Your Rights

Under GDPR, you have the right to:

• Access your personal data (Art. 15)
• Rectify inaccurate data (Art. 16)
• Erase your data, where applicable (Art. 17) — we can't delete what the law requires us to keep
• Restrict processing (Art. 18)
• Data portability (Art. 20) — you can ask for your data in a structured, machine-readable format
• Object to processing based on legitimate interest (Art. 21)

To exercise any of these rights, contact us. We will respond within 30 days as required. If you think we've mishandled your data, you can complain to the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY). We'd prefer you talk to us first, but it's your right.

6. Data Sharing

We don't sell your data. We don't share it with anyone except where necessary to provide our services (e.g., our email provider processes contact form submissions) or where required by law. Our service providers are bound by data processing agreements as required by GDPR.

7. International Transfers

Some of our service providers may process data outside the EU/EEA. Where this happens, we ensure appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions). We don't send your data anywhere fun. Just servers.

Cookie Policy

This website uses cookies in the most minimal sense possible. Here is the full list of cookies we use:

That's it. If we add cookies in the future, we'll update this section and add a proper cookie consent mechanism because the law says we have to and we are law-abiding people.

Your browser probably has cookies from other websites. That's not our problem.